Refund policy
Here is, in plain terms, when and how you can get a refund on your Propuls subscription.
In short
Full refund on request within 14 days of a first purchase or an annual renewal. After that, your plan stays active until the end of the period already paid for, with no pro-rata refund. Processing time: 5 to 10 business days.
1. 14-day guarantee
Any first payment (monthly or yearly) and any annual renewal can be refunded in full if the request is made within 14 calendar days of the charge. No justification is required. The account then reverts to the Free plan.
2. Monthly renewals
After the first month, monthly renewals are not refunded: you can cancel at any time from Billing, and your plan stays active until the end of the period already paid for.
3. Cancellation and pro-rata
Cancellation takes effect at the end of the current period. No pro-rata refund is issued for unused days, except under the 14-day guarantee above.
4. Technical issue or duplicate charge
In case of duplicate billing, an incorrect amount, or an extended outage attributable to Propuls, the refund is full and not subject to any time limit.
5. Exclusions
No refund is granted where an account is suspended or terminated for misuse (spam, fraud, circumventing plan limits), nor for periods already used beyond the 14-day guarantee.
6. How to request a refund
Email support@propuls.io from your account email address, stating the payment date. We reply within 48 business hours. Refunds are processed by Paddle, our authorised reseller (Merchant of Record), and credited back to the original payment method within 5 to 10 business days.
Contact : support@propuls.io